Alerts

“The Glass Wall”: How Israel Turned Intelligence into an Insurance Policy—and Failed

Israel’s Shin Bet and Military Intelligence were the most sophisticated in the world, until they sank into a rigid conception. The fatal mistake that brought this disaster upon Israel was an excessively rational worldview, armed with Western logic: the assumption that all human beings seek to improve their own lives and those of their families.
Share this
Female IDF observers at the newly built situation room at the army's Re'im base near Gaza
Female IDF observers at the newly built situation room at the army's Re'im base near Gaza. (IDF)

Table of Contents

Summary

Overreliance on advanced intelligence and technology can create a dangerous illusion of control.

When decision-makers treat intelligence as certainty rather than guidance, they risk strategic blindness—especially against ideologically driven enemies who defy rational cost-benefit logic.

True national resilience is not the ability to predict every threat, but the capacity to withstand surprise through humility, preparedness, and the assumption that systems can fail.

Intelligence should support judgment, not replace it; resilience comes from preparing for the worst, even when information is incomplete or wrong.

Imagine driving in total darkness, in torrential rain—yet you feel calm. Why? Because Waze is on. It tells you, “In 100 meters, turn left.” It shows you every traffic jam and every speed camera. You trust it so completely that you stop looking through the windshield. You drive by the screen, not by the road. You turn left—and suddenly, boom. Someone has dug a pit, and you plunge into an abyss. Waze calmly announces, “Recalculating route,” but the car is already wrecked. This is the story of Israeli intelligence on October 7.

Israel’s intelligence “Waze”—the Shin Bet and Military Intelligence—was the most advanced in the world. It could pinpoint “where every sack of cement was going and which tunnel it was destined for.” Israel was so mesmerized by the screen, by the technological ability to know what was happening inside Sinwar’s headquarters, that it forgot to look at the Gaza bakery, which suddenly asked to prepare hundreds of pita breads, or the barber shop in Jabalia that, on October 4, was suddenly flooded with dozens of Nukhba operatives getting haircuts to look sharp before joining their 72 virgins.

The Sin of Hubris: Intelligence as a Glass Wall

For years, Israel’s national resilience was built on the myth of knowledge and intent.
“We struck them hard and they are deterred,” former director of the Shin Bet, Nadav Argaman, declared in May 2021 after Operation Guardian of the Walls. “They want an economy, not a war,” the political leadership told us, echoed by commentators in the studios.

Then, on October 7, “Al-Aqsa Flood” came crashing down on Israel’s head.

The information was there. The noncommissioned officers shouted warnings. The female observers saw the training exercises live on their screens.

The catastrophic error that led to this disaster was Israel’s excessively rational lens, rooted in Western logic—the belief that people act to maximize personal and family welfare. That is how Israel’s value system works. The intelligence community and the political leadership refused to look squarely at, and truly understand, the jihadist fanaticism that had taken over the entire arena, including a polity called Gaza.

Israel built a resilient “wall of glass:” extremely strong, dazzling, a marvel of technology—yet terrifyingly fragile. The moment the underlying conception cracked, everything shattered. Israel treated intelligence as an insurance policy, rather than as a recommendation.

In Arabic they say: “Al-ḥadhar lā yunjī min al-qadar”—caution does not save you from fate.

Israel’s military and political leadership came to believe that intelligence provided immunity from fate. If they knew the enemy’s intentions, they thought, they could prevent it. They forgot that true resilience is measured precisely on the day you do not know.

The Pendulum: From James Bond in Tehran to Blindness in Damascus

Consider the contrast. The Mossad, with Military Intelligence support, carried out near–science-fiction operations against Iran and Hizbullah.
Israeli intelligence knew which bolt was loose in a centrifuge at Natanz, and even how Nasrallah likes his baklava. Intelligence services around the world rightly marvel at Mossad’s operational brilliance.

But these achievements also exposed a profound and dangerous imbalance between Israel’s intelligence agencies—between the Mossad and the Shin Bet—and they blinded Israel. This is because Israel must also look soberly at its environment.

Who foresaw the collapse of the Assad regime? Within five days—rehabilitation. Jihadists raced unimpeded toward Damascus in pickup trucks. The Russians left. The Iranians fled. Syria disintegrated in a matter of days.

Did Israel read the map in real time? The honest answer is no.
Why? Because Israel’s intelligence instinctively searches for logic. But an enemy willing to sacrifice everything for a murderous ideology does not operate according to the logic of an Oxford-educated scholar of international relations.

The Marines in Fallujah: The Lesson of James Mattis

To understand what resilience under uncertainty really means, consider U.S. General James Mattis. In 2003, at the height of the chaos in Iraq, he commanded a Marine division and sent his troops into the streets of Fallujah. He knew his intelligence was limited. He knew he could not distinguish with certainty between terrorist and civilian.

He gave them an order that distilled the essence of resilience:
“Be polite. Be professional. But have a plan to kill everyone you meet.”

He did not tell them to wait for intelligence to identify the enemy.
He told them to act professionally while assuming that reality could flip at any moment. This is not a cruel order. It is an order of resilience—of refusing to let complacency get you killed.

Israel must adopt a permanent assumption: the enemy will always surprise you. He will always have a new trick—something you have not yet imagined.

What True National Resilience Requires

  • Capability denial: Do not wait to understand how an enemy plans to use a capability—destroy it simply because it exists.
  • The assumption of blindness: The military and society must be prepared for the morning when the screens go dark.
  • Humility and recognition of limits.

The Lesson: Resilience of Steel, Not of Screens

No one knows what the investigations will ultimately conclude, but the clearest and most distilled lesson is this: national resilience must never rest on intelligence as its sole backbone.

True resilience is the ability to absorb a blow you did not anticipate and respond with force—because you prepared for the worst-case scenario, not the “reasonable” one. National resilience is not the ability to predict the future. It is the ability to survive it even when you did not predict it.

Intelligence is an extraordinary supporting tool—but it is not Israel’s compass. Israel’s resilience will return only when it replaces overconfidence with operational humility. It must invest in intelligence. Use Waze. But it must always—always—keep both hands on the steering wheel and its eyes on the road.

Because in the end, when Waze gets it wrong, only your hands on the wheel will save you.

FAQ
What is the core mistake being highlighted?
Treating intelligence as an insurance policy that guarantees safety, rather than as one imperfect input that requires human judgment and skepticism.
Why does advanced technology increase risk instead of reducing it?
Because it can create overconfidence, leading leaders to ignore low-tech signals, human intuition, and the possibility that their assumptions are fundamentally wrong.
What kind of enemy is hardest to understand through traditional intelligence?
An enemy motivated by extremist ideology and willing to sacrifice everything, who does not act according to rational or economic self-interest.
What does real resilience look like under uncertainty?
Operating with professionalism and readiness while assuming surprise is inevitable, and preparing forces and society to function even when information is incomplete or misleading.
What principles are required for long-term resilience?
Humility about limits, preparation for blindness or system failure, and proactive denial of enemy capabilities without waiting for perfect understanding.

Oded Ailam

Oded Ailam is a former head of the Counterterrorism Division in the Mossad and is currently a researcher at the Jerusalem Center for Security and Foreign Affairs (JCFA).
Share this

Invest in JCFA

Subscribe to Daily Alert

The Daily Alert – Israel news digest appears every Sunday, Tuesday, and Thursday.

Related Items

Stay Informed, Always

Get the latest news, insights, and updates directly in your inbox—be the first to know!

Subscribe to Jerusalem Issue Briefs
The Daily Alert – Israel news digest appears every Sunday, Tuesday, and Thursday.

Notifications

The Jerusalem Center
The Failures of French Diplomacy in Lebanon

Does Macron have such a short memory that he can forget the presence of Yasser Arafat and his terrorists in Beirut? Khomeini’s hateful propaganda in Neauphle-le-Château, near Paris?

12:07pm
The Jerusalem Center
This is How Hamas Opened a Front in Europe

Hamas and the Muslim Brotherhood identified Europe’s weak point. In a naivety mixed with stupidity, the continent’s leaders do not understand the principles of fundamentalist Islam – and we are paying the price for it. 

12:06pm
The Jerusalem Center
The Digital Panopticon: How Iran’s Central Bank Aims for Financial Legitimacy and Absolute State Control

The Digital Rial transitions the financial landscape from one where transactions can occasionally be tracked to one where they are always monitored, always recorded, and always subject to state intervention.

12:05pm
The Jerusalem Center
Why Saudi Crown Prince Mohammed bin Salman Is “Slow-Walking” Normalization With Israel

Trump seeks a historic achievement, but Riyadh is not willing to pay the price without a genuine settlement ensuring the establishment of an independent Palestinian state.

12:05pm
The Jerusalem Center
Between Hitler and Hamas: The Dangers of Appeasement and Genocidal Aggression
The past is never far away. The study of Hitler’s “whole method of political and military undermining” and today’s methods of Hamas raises an open question.
10:32am
The Jerusalem Center
Mamdani’s Triumph Is Likely to Embolden Leftists in the West
For European observers, in particular, the success of the Red-Green alliance in the New York City mayoral race should be a wake-up call.
 
10:31am
The Jerusalem Center
Christian Zionists: Civilization’s Defense Force in an Era of Existential Threat

The 700 million Christian Zionists worldwide constitute a force multiplier for Israel’s international security and diplomatic standing, and a powerful counterweight to delegitimization and defamation campaigns targeting the Jewish state.

10:30am
The Jerusalem Center
Tehran Under Pressure: Nuclear Escalation, Economic Strain, and a Deepening Crisis of Confidence

The Iranian leadership is struggling to stabilize its grip both internally and externally.

10:28am
The Jerusalem Center
The Black-Market Drain: How Illegal Crypto Mining Cripples Iran’s Electricity and Economy

The illegal crypto mining phenomenon in Iran is not merely a few isolated cases of law-breaking; it is an organized, large-scale black market enabled by highly subsidized energy prices.

10:26am
The Jerusalem Center
The Gaza Flotilla Is a Fraud

Far from a humanitarian mission, the latest 70-vessel spectacle on its way to Gaza from Italy is a costly act of political theater @FiammaNirenste1 @JNS_org

11:28am
The Jerusalem Center
The Assassination of Abu Obeida – Why Is Hamas Remaining Silent?

Senior Israeli security officials note that such silence is not new; Hamas often delays its statements following targeted Israeli assassinations, raising questions whether this stems from attempts to verify the information or from a deliberate strategy of ambiguity https://x.com/jerusalemcenter

11:25am
The Jerusalem Center
The Impact of Radical Legal Ideology: From the Classroom to the International Forum

Massive funding of Critical Legal Studies-style academic and extracurricular programs promotes anti-Western ideas and undermines international community institutions and legal conventions https://x.com/jerusalemcenter

11:23am

Close